CRM Module

Customer Relationship Management (CRM) software lets you harness front-and back-office systems to deliver powerful, centrally located data that your Sales, Service and Account Management Teams can easily share.

Help Desk Module

We understand that providing the highest level of help desk customer service is a critical success factor. ConnectWise offers a variety of help desk software solutions that will exceed your customers’ expectations.

Reporter Module

Business leads, pending and historical support activities, client agreements, financial records and other critical account information can be accessed – or restricted – based on parameters you set.

Security

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Improve the efficiency and productivity

For your BIZNESS

Consolidate the review, scheduling and dispatch of service tickets

Decrease ticket response time through automated workflow, notifications and escalation rules

Create an audit trail for all customer activities and SLAs

Enable self service capabilities through the web-based customer portal

Software supports multiple locations, departments and service boards

Track and manage help desk support response time